Frequently asked questions
- The pre-paid box included in the kit typically takes 5-7 business days to reach the lab.
- The pre-paid business reply provided in the kit is not traceable, however, you may elect to add tracking or upgrade shipping at your own expense.
- Once in the vial, samples are valid for 30 days, no matter the temperature.
- When a sample is received in the lab, typically, it is tested within one business day.
- Results will follow within two business days of testing completion.
(The pre-paid box is valid only for domestic orders.)
- On the form that you mailed in with your sample, you may select to receive results via a secure email, fax, or snail mail.
I received my kit from a health care provider, where are my results?
Contact your health care provider for results, it is Hakala Research's policy to report directly to the health care provider on record.